Privacy Policy
NOUQ Limited
Last updated: 24 October 2026
1. Introduction
NOUQ Limited ("NOUQ", "we", "us" or "our") is committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry or engage with our residential interior design services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), where applicable.
2. Who We Are
NOUQ Limited is a residential interior design house based in London, United Kingdom.
We act as the data controller for personal information collected through our website and in connection with our services.
Legal company name: NOUQ Limited
Registered office: Flat 1406 Lock Apartments, 21 Gillender Street, London, England, E3 3YH
Website: https://www.nouqhouse.com/
Privacy contact: info@nouq.co.uk
For questions about this policy or how we handle your personal information, please contact us using the details above.
3. Information We Collect
3.1 Website enquiries
When you submit an enquiry through our website, we collect:
Your name.
Your email address.
The information you include in your message.
We do not currently request telephone numbers, postal addresses or other personal details through our website enquiry form.
Please avoid including sensitive personal information in your initial enquiry unless it is necessary.
3.2 Residential interior design services
If you engage NOUQ for a residential interior design project, we may need to collect additional information necessary to assess, plan, coordinate and deliver the agreed services.
Depending on the project, this may include:
Contact details and correspondence.
Property addresses and relevant property information.
Design briefs, requirements and preferences.
Project documentation and information necessary for coordination with suppliers or contractors.
Contractual, invoicing and payment-related information.
We aim to collect only information reasonably necessary for the relevant project or business purpose.
3.3 Website technical information
Our website is hosted using Framer, with the domain registered through GoDaddy.
When you access the website, technical information such as IP addresses, browser information and connection data may be processed by the website infrastructure and its service providers to deliver, maintain and secure the website.
The precise categories of technical information and their processing arrangements depend on the services and configuration in use.
4. How We Use Your Information
We process personal information only where we have an appropriate lawful basis under UK GDPR.
PurposeLawful basisResponding to website enquiriesLegitimate interests in responding to enquiries, or taking steps at your request before entering into a contractDiscussing proposed projects and preparing quotations or proposalsTaking steps at your request before entering into a contractProviding agreed residential interior design servicesPerformance of a contractCoordinating relevant information with suppliers and contractorsPerformance of a contract or legitimate interests in effective project coordination, as appropriateMaintaining accounting, financial and legally required business recordsCompliance with legal obligationsManaging website functionality and securityLegitimate interests in operating and protecting our websiteEstablishing, exercising or defending legal claimsLegitimate interests or another applicable lawful basis
Where we rely on legitimate interests, we consider the necessity of the processing and its impact on your rights and freedoms.
We do not currently use personal information for newsletters, promotional email campaigns or direct marketing.
5. Sharing Your Information
We do not sell personal information to third parties.
We may share personal information with trusted service providers where necessary to operate our website, manage enquiries and deliver our residential interior design services.
These include:
Framer, which provides our website hosting and publishing platform.
GoDaddy, which provides our domain registration and email services.
Professional advisers, including accountants and legal advisers, where necessary.
Suppliers, specialist trades, consultants and contractors involved in delivering agreed residential design projects.
Public authorities where disclosure is required by law.
We share only information reasonably necessary for the relevant purpose and seek to ensure that appropriate data protection arrangements are in place.
6. Storage and Security
We take the confidentiality of personal information seriously, particularly where it relates to private residences and client projects.
NOUQ currently uses Dropbox for internal business document storage. Dropbox is not currently used to store client project documents.
When we begin delivering client projects, we intend to introduce a dedicated project management system for relevant client and project information.
Any such system will be assessed for appropriate data protection and security arrangements before use, and this policy will be updated where necessary.
We aim to apply appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
Access to personal information should be limited to those who require it for legitimate business purposes.
Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
7. Cookies and Website Analytics
Our website is built and hosted using Framer.
We have not installed Google Analytics or additional marketing or advertising tracking tools, and we have not intentionally enabled third-party tracking cookies.
Framer may process technical information necessary to operate and deliver the website. Whether any cookies or similar technologies are used depends on the website's actual configuration and underlying services.
Where cookies or similar technologies are strictly necessary to provide a service requested by a visitor, consent may not be required under applicable law.
If we introduce non-essential cookies or tracking technologies, we will provide the necessary information and implement appropriate consent controls where required.
We will update this Privacy Policy if our website analytics or tracking practices change.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Our adopted retention periods are:
CategoryRetention periodGeneral enquiries that do not lead to a project12 months after the last meaningful communicationUnsuccessful project proposals24 months after the last meaningful communicationClient contracts and project recordsGenerally 6 years after project completion or terminationFinancial, accounting and tax recordsGenerally 6 years, calculated in accordance with applicable statutory requirements
Certain information may be retained for longer where necessary to comply with a legal obligation, resolve a dispute or establish, exercise or defend legal claims.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of appropriately.
9. International Data Transfers
Some of the technology providers used by NOUQ may process or make personal information accessible outside the United Kingdom.
Where NOUQ is responsible for an international transfer subject to UK GDPR transfer restrictions, we will ensure that an appropriate legal mechanism applies.
Depending on the circumstances, this may include UK adequacy regulations or recognised contractual safeguards, together with any required transfer assessment.
You may contact us at info@nouq.co.uk for further information about the safeguards applicable to your personal information.
10. Your Data Protection Rights
Under UK data protection legislation, you may have the following rights, depending on the circumstances:
Right of access: To request a copy of personal information we hold about you.
Right to rectification: To request correction of inaccurate or incomplete information.
Right to erasure: To request deletion of personal information in certain circumstances.
Right to restrict processing: To request that we limit the use of your information in certain circumstances.
Right to data portability: To receive certain information in a structured, commonly used and machine-readable format where the right applies.
Right to object: To object to certain processing, including processing based on legitimate interests.
Right to withdraw consent: Where processing relies on consent, to withdraw it at any time without affecting processing lawfully carried out before withdrawal.
You have an absolute right to object to the use of your personal information for direct marketing.
To exercise your rights, please email info@nouq.co.uk.
We will respond in accordance with applicable statutory timeframes, normally within one month, subject to any lawful extension.
We may request information necessary to verify your identity.
11. Providing Personal Information
You are not legally required to provide personal information simply to browse our website.
However, your name, email address and enquiry message are required to submit our website contact form.
If you choose not to provide this information, we may be unable to respond through the form.
If you engage NOUQ for residential interior design services, further information may be necessary to prepare a proposal, enter into a contract or deliver the agreed project.
12. Automated Decision-Making
NOUQ does not currently use personal information for solely automated decision-making, including profiling, that produces legal or similarly significant effects on individuals.
Should this change, we will provide the additional information required by applicable data protection legislation.
13. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the content, security or privacy practices of those websites.
We encourage visitors to review the relevant privacy notices before providing personal information to third parties.
14. Children's Privacy
Our website and services are not specifically directed at children.
We do not intentionally seek to collect personal information directly from children through our website enquiry form.
Where information relating to children is necessary for a residential design project, we will seek to handle it appropriately and limit collection to what is necessary.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology providers, data processing activities or legal requirements.
The latest version will be published on our website with an updated revision date.
Where legally required, we will provide additional information about material changes.
16. Contact and Complaints
If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:
NOUQ Limited
Flat 1406 Lock Apartments
21 Gillender Street
London, England
E3 3YH
Email: info@nouq.co.uk
Website: https://www.nouqhouse.com/
If you believe your personal information has not been handled appropriately, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
You may contact the ICO directly, although we welcome the opportunity to address any concerns you raise with us.